Month: August 2010

Picking Talent – Aug 27,2010

Since early 2009, George Anders has been researching and writing a new book about how we pick talent in America. As we move into a post-industrial society, organizations that succeed are more dependent than ever on getting the right people on their tea…

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Economic Value of Trust

Organizations with high trust (Watts and Wyatt study) have a three times higher return to shareholders than those with low trust.Organizations that make the “best places to work” list — the score of which is 60% based on trust — return four times the…

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TIGERS Among Us – Aug 20,2010

We interview the author of the book “TIGERS Among Us: Winning Business Team Cultures and Why they Thrive” – Dianne Crampton. (This episode guest hosted by Tom Devane.)leadership | management | CEO | team | teamwork

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Break Out of the Bunker – Creating Higher Employee Engagement

Many businesses are in a “bunker” mindset — hunkered down and trying to survive — which saps employee morale and actually makes survival harder. How can a CEO break employees out of the bunker, get them re-engaged, and thus gain market share and prof…

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Break Out of the Bunker – Aug 13,2010

Many businesses are in a “bunker” mindset — hunkered down and trying to survive — which saps employee morale and actually makes survival harder. How can a CEO break employees out of the bunker, get them re-engaged, and thus gain market share and prof…

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Handling Breakdowns and Broken Promises

Just had a client ask about how to best handle a nagging problem — his people were loose and lax about keeping internal promises and hitting internal deadlines. I say “nagging problem” because it was bugging him, and he’d tried nagging his people — …

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Managing Customer Credit

CEOs are wrestling with managing customer credit. Many CEOs are having to work closely with their CFO or Controller to manage customer credit — to protect their own firm while not damaging relationships with key customers, and to ensure each piece of …

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Managing Customer Credit – Aug 06,2010

CEOs are wrestling with managing customer credit. Many CEOs are having to work closely with their CFO or Controller to manage customer credit — to protect their own firm while not damaging relationships with key customers, and to ensure each piece of …

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Doing it Wrong – How Not to Manage Customer Credit

Preparing for this Friday’s episode “Managing Customer Credit” (hat tip to the President of Pacific Power, Pat Reiten, for the topic suggestion) I received this excellent summary from Ron Opher:Top Ten Things Business Owners do Wrong when Managing Cust…

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