Month: July 2012

How to Manage your Boss

My friend Michelle has been thrust into a no-win situation at work.  She asked me how to best “manage up” — i.e. how to manage her boss — to salvage the situation.  Here’s what to do and what not to

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How to make your Team more Strategic

CEOs often have senior leaders who don’t “get a seat at the strategy table.” These are usually Directors or VPs who oversee support functions — this happens most notoriously with directors of HR and IT. It’s a tremendous lost opportunity,

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How to Listen to Complaints as a CEO

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried

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