Month: April 2013

On being Firm

It’s better to be consistent than to be fair. (Especially if “fair” means some agonizing custom decision that’s decided at laboriously and at great length from first principles every time.  That turns every issue into a question, and every question

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Six Steps to Solving a Problem

Paula and her boss Sue were driving each other nuts.  (As their coach I got to see it up close.) Paula needed to hire more staff.  Her “reasonable” proposal got “shot down” by Sue, who sent it back with a

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The Changing Face of Luxury

The global concept of what a brand is, and what luxury is, is evolving.  This means new pressures on — and opportunities for — you. EIU article: The Future of Luxury In brief, Luxury concepts of “brand” are changing, becoming

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