Monthly Archives: May 2014

Not Knowing Communication Styles can Sabotage your Work

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at

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Step Up and Lead in Six Moments that Matter – an interview with Colm Foster

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster     Find Additional Business Podcasts with Tom on Leadership on BlogTalkRadio There are crucial moments when leadership is most needed. Learn a fresh perspective on

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Constructing Better Customer Experiences via Story

The other day, a service business attempted to give me free money. Halfway through the process, I decided I didn’t trust them. They lost me as a customer, probably forever. Here is an analysis of what went wrong, and how

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