Blog Archives

Articles for general consumption by the main audience of the blog, CEOs and business leaders

What Should you Optimize? Define Good Work

One of the most common, and tragic, causes of poor work performance is that everybody assumes the definition of Good Work is obvious, so nobody ever seeks explicit agreement on what it is. When the boss doesn’t define Good Work, things

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When Business is Great, What Should I Be Doing?

A CEO asks, “I’ve got my business running smoothly. My managers handle all the work. I’m doing strategy and vision. What else should I be working on?” My answer: You’re looking for a new challenge, or a new level of

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How can I Be a Better Boss?

To be an exceptional boss, you have to create a target condition for your subordinates. Keep ’em Safe Make ’em Grow Keep ’em Safe When people feel emotionally safe while reporting to you as their boss, they will: Admit mistakes

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What Makes Someone a Great Manager?

(Originally posted at Quora.com under What makes someone a great manager?) The truly great manager or supervisor — someone I call a “Best Boss” — will achieve two simultaneous goals: They will make you feel emotionally safe. They will push you to

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How to Get Testimonial Letters to Boost Your Sales

How to Comfortably Ask for and Get Testimonial Letters that will Boost Your Sales Client testimonials are an incredibly powerful sales tool, especially for selling professional services. The testimonial assures your prospective client that you’ve successfully delivered this service to

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7 Steps to Getting Management Metrics Right

As a manager, you must make your numbers — and manage to them. Pick the right metrics and you can really drive performance. What gets measured, gets done. Yet picking good metrics is hard — and risky. As Seth Godin points out, managing to

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How to Create Team Harmony with an Email Protocol

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Tiny teams can work fine for years with purely informal communication — called “mutual adjustment.” This is shown when two friends wash dishes

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How to Track your Time and Priorities in 15 Minutes

To be an effective CEO or manager, you must know and control your time and priorities. This means you must track your time and priorities. You need to do it. And, you need the managers who report to you to also do

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How to Handle a Toxic Project Leader

The question was, So I have participated in a lot of college voluntary groups, and in some of them the manager, (or community manager or whatever the title of the person who is trying to coordinate the team would be)

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How to Tackle a Stretch Assignment

The question was, paraphrased, how do I handle a promotion I’m not ready for? My prior boss left, now I have his role, and I get asked to do things I don’t understand how to do. I feel frustrated. I

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How to Show Confidence

(326 words, approximately 2 minutes to read) The question was: I have been accomplishing quite a bit in my role and moving up the ranks quickly. I love my job and am proud of the work I do. Sometimes my

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Manager as Universal Adapter – How to Adapt to Different Communication Styles

“Why should I talk to each of my people differently?” fumed Chris. “Shouldn’t I be treating them all the same?” Yes and no. As a manager, you’ll be more effective when you adapt yourself to the thinking and communication styles of each

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Top Five Books for Leadership Mindset and Behaviors

Regarding Leadership Mindset and Behaviors — A colleague asks: “What are your top five (in order) leadership books, specifically, talking about mindset, behaviours and leadership culture? Not looking for systems or processes but the human side.” Great question. The greatest predictor

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How to Do Simple Succession Planning

The term “succession plan” must sound daunting, based on how few people make them. Here’s a quick way to make a perfectly adequate succession plan for your entire organization in about 15 minutes (per manager). The Three Steps to Simple

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How to Reflect in a Daily Journal

For the manager who wishes to become a Best Boss, there is no learning without reflection. Yet I sometimes find clients or potential clients who are unwilling or unable to reflect or journal. This inability prevents coaching and learning from

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