Blog Archives

Articles for general consumption by the main audience of the blog, CEOs and business leaders

Manager as Universal Adapter – How to Adapt to Different Communication Styles

“Why should I talk to each of my people differently?” fumed Chris. “Shouldn’t I be treating them all the same?” Yes and no. As a manager, you’ll be more effective when you adapt yourself to the thinking and communication styles of each

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Top Five Books for Leadership Mindset and Behaviors

Regarding Leadership Mindset and Behaviors — A colleague asks: “What are your top five (in order) leadership books, specifically, talking about mindset, behaviours and leadership culture? Not looking for systems or processes but the human side.” Great question. The greatest predictor

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How to Do Simple Succession Planning

The term “succession plan” must sound daunting, based on how few people make them. Here’s a quick way to make a perfectly adequate succession plan for your entire organization in about 15 minutes (per manager). The Three Steps to Simple

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How to Reflect in a Daily Journal

For the manager who wishes to become a Best Boss, there is no learning without reflection. Yet I sometimes find clients or potential clients who are unwilling or unable to reflect or journal. This inability prevents coaching and learning from

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How to Eliminate People Problems

Most of us who manage people, will have people problems. Yet most of the things we identify as “people problems” are not. They’re systems problems. Here are the five systems problems you must address in order to eliminate people problems.

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A Powerful Trend in SaaS — Service Integration

Every software advance breeds challenges and opportunities. Consider the challenges created by the advance known as SaaS — Software as a Service. SaaS solves a lot of serious prior problems. When your company subscribes to a SaaS solution, you no

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How to Create the Outline for a 25-Minute Talk

Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more

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Pete Friedes on Becoming a Best Boss

Nearly every manager is good at some parts of their leadership role, and most are also a little shaky in one or two areas. Becoming a well rounded leader is well worth the effort, because it allows you to handle

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Working in Sync – with Whit Mitchell

We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what

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How to Give Daily Performance Feedback

A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just

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How to Add Positivity to your Team

I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers

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How to Tell if you are a Compassionate Boss

I coach CEOs and business owners on “Becoming a Best Boss” — and a key skill is compassion. I was asked: “What are the ways that you can tell if you’re truly a compassionate person? What are the common traits?” The

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Is This Employee Right? (Re: the Employee is Always Right)

In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT

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Selling Pot in Washington State, and How to Predict the Future by Journaling

Experience is mandatory. Learning is optional. Today’s headlines include the news that Washington State is legalizing the recreational sale of marijuana. How should a leader — or aspiring leader — handle such a potentially disruptive event? By learning from it.

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How to Not Be a Jerk Boss

Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held

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