Blog Archives

Coming Aboard as a New CEO – with Mitch Pisik

One of your must vulnerable — yet important — times as a leader is when you’re first starting. How might you come on board quickly and effectively, whether as a CEO or in any other role? I interviewed Mitch Pisik,

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Step Up and Lead in Six Moments that Matter – an interview with Colm Foster

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster     Find Additional Business Podcasts with Tom on Leadership on BlogTalkRadio There are crucial moments when leadership is most needed. Learn a fresh perspective on

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How to Measure Marketing Effectiveness

How can you measure marketing effectiveness? If it gets better, how can you measure the improvement? By business modeling.  The modeling process itself will uncover any holes in your marketing process. How to Measure Anything A “measurement” is any observation

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Executive Jump-Start

Dear CEO: Thanks for enrolling in executive coaching. This will jump-start you to a higher level of effectiveness.  Here’s what we’ll be working on in the next four weeks. First, you have to know and control your time. Your assignment

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On Lying to the Boss

I was recently asked, how much do people lie to their bosses, and what can be done about it? I covered some of this in “Why the Boss is Always Wrong.” I’m a coach to CEOs, and the CEO of

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Why the Boss is Always Wrong

“Are you ready to be a transference object?” Fred hesitated.  The coffee shop seemed to become dead silent. One week earlier, Fred had been offered a dream job, as part time CEO of a startup, working for a proven star

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Stop Putting People First – Put Profit First

Strategic execution requires that you stop putting people first (in the wrong way).  Profit must come first. I will pause while you gasp in horror. If you “put people first” in the wrong way, you’re harming them, yourself, the rest

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Keep a Thin Skin

Leaders shouldn’t be “thick skinned” — not if that means shrugging off negative feedback that might actually be correct. Leaders need to be emotionally resilient, unattached to outcomes, and assume positive intent. Our tool here is “The Ladder of Inference.”

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Creating a CEO Calendar

Create and measure success, month by month, with a CEO (or Executive) Calendar. Being a CEO (or manager or front line worker) typically means having more things to handle than you can actually pay attention to.  Most humans can track

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How to Pick Good Metrics

For every leader who loves numbers, there is a skeptic. They both have points — without measures, we cannot tell how we are doing, yet many metrics seem arbitrary or measure the wrong thing.  Meanwhile, often the right goals seem

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How to Listen to Complaints as a CEO

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried

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How to Ask for Help

Erik, CEO of a small technology firm, was in trouble.  His most time-consuming clients weren’t paying on time — one wasn’t paying at all.  His pipeline of new work was nearly empty. At the end of one day, when he

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Recruiting 101 for CEOs – with Wendy Kent

Of the CEO’s four major responsibilities — Culture, Budget, Strategy, and building the senior Team — I believe the hardest and most important is building the team. Jim Collins, the author of “Good to Great” and “Great by Choice” among

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If You Will Lead – with Doug Moran – Nov 25,2011

Tom discusses leadership and character — and historical examples and lessons — with returning guest Doug Moran, who will share examples from his new book “If You Will Lead.” Doug is an expert on building character and the influence of character on l…

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Turnarounds and Revitalizing – with Bob Papes

Seasoned executive and turnaround expert Bob Papes discusses the timely lessons of his two books, “Turnaround” and “Management During an Economic Crisis.” (These are both out of print, unfortunately.) Bob has engineered five consecutive turnarounds of businesses in the $15

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