Blog Archives

How to Create the Outline for a 25-Minute Talk

Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more

Posted in Articles Tagged with: , ,

Not Knowing Communication Styles can Sabotage your Work

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at

Posted in Articles Tagged with: , , , , , ,

How to Best Include People in Decisions

Tim walked out of his team’s weekly meeting in a daze. It was supposed to be a routine meeting. It turned into a debacle. Five minutes in, Susie had hijacked the meeting to blurt out a litany of complaints she

Posted in Articles Tagged with: , ,

How to Participate in a Meeting

I always hear how much meetings suck.  (If you lead meetings, you’ll find detailed guidance on making your meetings better here, here, and here.) But what if you’re not leading the meeting — what if you’re just suffering through it?

Posted in Articles, Featured Tagged with: , ,

How to Listen to Complaints as a CEO

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried

Posted in Articles Tagged with: ,

How to Be Grateful

Steve was on the brink of being fired. At best, he would be stripped of his coveted management role and revert to being a staffer — as he had been for over a decade. It wasn’t clear if he would

Posted in Articles Tagged with: , ,

On Being Blunt and Loving

The most absurd reason we offer for not being candid, blunt, or “honest” is because we want to spare the other person’s feelings. No, we shy away from candor because we are afraid for ourselves. We say “If I tell him the truth in a candid way, he will…

Posted in Articles Tagged with: , , ,