Blog Archives

Is This Employee Right? (Re: the Employee is Always Right)

In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT

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Not Knowing Communication Styles can Sabotage your Work

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at

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Step Up and Lead in Six Moments that Matter – an interview with Colm Foster

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster     Find Additional Business Podcasts with Tom on Leadership on BlogTalkRadio There are crucial moments when leadership is most needed. Learn a fresh perspective on

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Two Ways to Become a Best Place to Work

Your company can start to become a best place to work with two simple improvements. These two fixes, research for the Oregon Best Places to Work award shows, have the greatest impact on workers’ job satisfaction. Have a Purpose Employees at

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Why the Boss is Always Wrong

“Are you ready to be a transference object?” Fred hesitated.  The coffee shop seemed to become dead silent. One week earlier, Fred had been offered a dream job, as part time CEO of a startup, working for a proven star

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Master the Four Stories of Transcending Conflict

My friend Les was at odds with his church, and their mutual disagreement was heading for a big, ugly showdown at the annual leadership election.  Everyone’s passions were high, and neither side was listening to the other — I became

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Peter Bregman on How to Respond to an Emotional Outburst

Peter Bregman offers good advice on how to respond to an emotional outburst, whether at work or in other areas of our lives. Great advice – reminds me of the excellent book “Just Listen” by Mark Goulston MD.

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Build Trust by Setting Expectations

If you’re normal, the biggest opportunity your team faces is trusting each other even more. Until they can say anything to each other, and everybody can listen open-mindedly and never ever take offense – until you build your team up

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Leading isn’t Coddling – How to Manage Someone who Can’t say “No”

“Aren’t I coddling him?” asks Sara, my client.  I’m coaching her on handling her emotionally explosive subordinate, Joan, who a week earlier had erupted in a fit of yelling, then had dropped her ID card on Sara’s desk and gone home.

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5 Steps of Negotiation – with Karen O’Keefe – Oct 28,2011

Five Steps toward better Negotiation – we revisit this topic with expert Karen OKeefe. OKeefe spent 20 years negotiating logistics contracts in one of the most competitive industries, and brings her experience to us – including how to prepare for a ne…

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Dealing with Difficult People

CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? To find out, I interviewed Pamela Cournoyer, founder and CEO of Communicate with CLAS…

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Nice Teams Finish Last

Think your team is great because you all get along so well?  It could be a sign your team is under-performing.As Brian Cole Miller describes in his new book Nice Teams Finish Last, niceness is often a cover for fear of straight talk, for low trust…

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The Thrust of Two Widows: How to Make Your Conflicts Constructive

In fencing, there is a maneuver called “the thrust of two widows” — where the fencers both lunge, neither blocks, and they each succeed in killing the other one. It’s generally considered something of a failure. Fencing students are warned against it…

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Conflict Competence

How to be a leader who handles conflicts well, and how to build a team that embraces constructive conflict. I interviewed Tim Flanagan, Director of Custom Programs, and his co-author Craig Runde, both of the Leadership Development Institute at Eck…

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