Blog Archives

Is This Employee Right? (Re: the Employee is Always Right)

In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT

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Pete Friedes on Becoming a Best Boss

I interview Pete Friedes, author of “The 2R Manager” about Becoming a Best Boss. We discuss Relating and Requiring, the two behavior sets of effective managers — and how to learn your own style and improve. Learn your own default

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How to Not Be a Jerk Boss

Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held

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Step Up and Lead in Six Moments that Matter – an interview with Colm Foster

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster     Find Additional Business Podcasts with Tom on Leadership on BlogTalkRadio There are crucial moments when leadership is most needed. Learn a fresh perspective on

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Two Ways to Become a Best Place to Work

Your company can start to become a best place to work with two simple improvements. These two fixes, research for the Oregon Best Places to Work award shows, have the greatest impact on workers’ job satisfaction. Have a Purpose Employees at

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Stop Putting People First – Put Profit First

Strategic execution requires that you stop putting people first (in the wrong way).  Profit must come first. I will pause while you gasp in horror. If you “put people first” in the wrong way, you’re harming them, yourself, the rest

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Three Strategy Insights for Small Business

Good strategy lets you outmaneuver your bigger competitors. Bad strategy can sink your business. Here are three insights you can use to harness strategic thinking and planning for your small business: Have a Strategy Kernel Build a complete strategy from

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Creating a CEO Calendar

Create and measure success, month by month, with a CEO (or Executive) Calendar. Being a CEO (or manager or front line worker) typically means having more things to handle than you can actually pay attention to.  Most humans can track

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Leader’s Bookshelf

Effective leaders are constantly learning. To help you keep learning, here are five of my favorite books, old and new, for growing a CEO’s or a manager’s capabilities. Pick one up to read over the holidays, or on your bus

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Three Mandatory Meetings

  Good meetings are the nerve centers of a good organization.  Here are the three meetings every organization should have – and how to make yours better. Meeting 1 – the Daily Huddle Duration: 5 to 15 minutes. Purpose: Prepare

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Leading isn’t Coddling – How to Manage Someone who Can’t say “No”

“Aren’t I coddling him?” asks Sara, my client.  I’m coaching her on handling her emotionally explosive subordinate, Joan, who a week earlier had erupted in a fit of yelling, then had dropped her ID card on Sara’s desk and gone home.

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If You Will Lead – with Doug Moran – Nov 25,2011

Tom discusses leadership and character — and historical examples and lessons — with returning guest Doug Moran, who will share examples from his new book “If You Will Lead.” Doug is an expert on building character and the influence of character on l…

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Mentoring Best Practices

Mentoring is a crucial way to improve the leadership and management skills of your people.  I’ve been involved in a lot of different mentorship programs, most of which have failed despite good wishes and intentions on all sides. My Toastmaster’s

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Profitable Transitions – with Jim Grew

Transitions are dangerous times for any business – not just when a firm is bought or sold, or when there’s a new CEO – and they are also times of tremendous opportunity. One person who excels at turning transitions into

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Dealing with Difficult People

CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? To find out, I interviewed Pamela Cournoyer, founder and CEO of Communicate with CLAS…

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