Blog Archives

Just Listen Again – an interview with Dr. Mark Goulston

Podcast: Play in new window | Download (Duration: 30:09 — 6.9MB) To be a better leader — more able to mobilize others — you must get through to them. The best way to get through to someone is to truly

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Not Knowing Communication Styles can Sabotage your Work

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at

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How to Simplify Your Life

January needn’t be a time to make well intentioned promises to yourself that you soon break. (And most do get broken. According to a University of Scranton study published in the Journal of Clinical Psychology, 1/4 of resolutions only last a

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How to be Less Demanding and More Effective

Jake is a terrific member of his fast-growing company’s senior leadership team. His boss Darcy, the owner, is a sweet lady with great personal skills. That complements Jake’s tough, task-oriented, ramrod approach. Odds are good Darcy will one day sell

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How to Ask for Help

Erik, CEO of a small technology firm, was in trouble.  His most time-consuming clients weren’t paying on time — one wasn’t paying at all.  His pipeline of new work was nearly empty. At the end of one day, when he

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Peter Bregman on How to Respond to an Emotional Outburst

Peter Bregman offers good advice on how to respond to an emotional outburst, whether at work or in other areas of our lives. Great advice – reminds me of the excellent book “Just Listen” by Mark Goulston MD.

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No More Lollipops

Some of our biggest problems are self inflicted. One of the worst is a mental mistake called “judging others by ourselves.” Young children do this all time. If they like lollipops, they just assume everybody likes lollipops. Young managers do

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