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Tools for developing a vibrant, productive & cohesive working team

How to Become a Trusted Executive

ToL Podcast Posting Image 161 Blakey

I interviewed John Blakey, author of The Trusted Executive: Nine Leadership Habits that Inspire Results, Relationships and Reputation. This book is now my #1 favorite resource for building trust — and building trust is at the heart of Stage Three, “Inspire

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Three Quick Steps to Inspire Your Team

How does a leader inspire a team? First, by sharing a vision that’s noble and worthy. It’s the promised land — anything from putting a man on the moon, to eradicating polio, to adopting a new product line for the

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How to Use Assumptive Goal Setting

Setting good goals is awesome — it can energize you and your team to achieve great things. One of the hardest parts of goal setting is overcoming your own, and your team’s, fears and internal limitations. One simple mental trick lets you

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What are the CEO’s Top Five Focus Areas?

I coach CEOs and business owners to consciously retain ownership of these five key areas: Shaping the Culture Recruiting, Leading and Managing the Senior Team Crafting and Owning the Strategy Overseeing the Budget Pursuing Self Improvement In addition, of course,

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What Should you Optimize? Define Good Work

One of the most common, and tragic, causes of poor work performance is that everybody assumes the definition of Good Work is obvious, so nobody ever seeks explicit agreement on what it is. When the boss doesn’t define Good Work, things

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What Makes Someone a Great Manager?

(Originally posted at Quora.com under What makes someone a great manager?) The truly great manager or supervisor — someone I call a “Best Boss” — will achieve two simultaneous goals: They will make you feel emotionally safe. They will push you to

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7 Steps to Getting Management Metrics Right

As a manager, you must make your numbers — and manage to them. Pick the right metrics and you can really drive performance. What gets measured, gets done. Yet picking good metrics is hard — and risky. As Seth Godin points out, managing to

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How to Create Team Harmony with an Email Protocol

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Tiny teams can work fine for years with purely informal communication — called “mutual adjustment.” This is shown when two friends wash dishes

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Manager as Universal Adapter – How to Adapt to Different Communication Styles

“Why should I talk to each of my people differently?” fumed Chris. “Shouldn’t I be treating them all the same?” Yes and no. As a manager, you’ll be more effective when you adapt yourself to the thinking and communication styles of each

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Top Five Books for Leadership Mindset and Behaviors

Regarding Leadership Mindset and Behaviors — A colleague asks: “What are your top five (in order) leadership books, specifically, talking about mindset, behaviours and leadership culture? Not looking for systems or processes but the human side.” Great question. The greatest predictor

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How to Do Simple Succession Planning

The term “succession plan” must sound daunting, based on how few people make them. Here’s a quick way to make a perfectly adequate succession plan for your entire organization in about 15 minutes (per manager). The Three Steps to Simple

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How to Eliminate People Problems

Most of us who manage people, will have people problems. Yet most of the things we identify as “people problems” are not. They’re systems problems. Here are the five systems problems you must address in order to eliminate people problems.

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Working in Sync – with Whit Mitchell

We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what

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How to Give Daily Performance Feedback

A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just

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How to Add Positivity to your Team

I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers

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