Blog Archives

Tools for developing a vibrant, productive & cohesive working team

Working in Sync – with Whit Mitchell

We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what

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How to Give Daily Performance Feedback

A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just

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How to Add Positivity to your Team

I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers

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Is This Employee Right? (Re: the Employee is Always Right)

In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT

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Pete Friedes on Becoming a Best Boss

I interview Pete Friedes, author of “The 2R Manager” about Becoming a Best Boss. We discuss Relating and Requiring, the two behavior sets of effective managers — and how to learn your own style and improve. Learn your own default

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How to Help Your Staff Solve Their Own Problems

Here’s how to help your staff solve their own problems. At a recent talk to HR Directors, I asked if they saw leaders trying to solve every problem, instead of delegating to and empowering staff. Every head nodded. Every single

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Out of Crisis – Stop Fighting Fires

E-Book PDF: Open in New Window | Download (342.3KB) What if being in chaos was optional? What if crisis, or chaos, or “firefighting,” or feeling behind schedule, behind the press of constantly emerging problems, could be stopped? It can.  It’s

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How to Best Include People in Decisions

Tim walked out of his team’s weekly meeting in a daze. It was supposed to be a routine meeting. It turned into a debacle. Five minutes in, Susie had hijacked the meeting to blurt out a litany of complaints she

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How to Get More from a Staff Member

Whether you’re a CEO or a front line manager, you should always be trying to get more out of the people who report to you. (As a worker, you should always be looking for ways to contribute more and increase

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Mandatory Corporate Fun

I was asked, “Some employees resent ‘forced fun’ outings. Is there a better way to help team members connect? What are some examples of innovative ideas for teams to connect?” If you really want your team members to connect, there

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Six Steps to Solving a Problem

Paula and her boss Sue were driving each other nuts.  (As their coach I got to see it up close.) Paula needed to hire more staff.  Her “reasonable” proposal got “shot down” by Sue, who sent it back with a

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How to Harness Visual Leadership

Smart people in a hurry become stupid. (Or at least act stupidly. My work with busy executive teams tells me that this phenomenon is universal — and I see it in myself daily.) When we need our busy co-workers and

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When is Anger Okay in the Work Place?

When is anger okay in the work place? Never. Anger is so seldom acceptable — it’s so rare for it to be non-harmful — that I start by saying it’s never okay. Contrary to my counterpart at NURA, who suggests

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Start Benchmarking in Five Minutes

The hardest part of starting to track your performance is to just start. So, just start quick and dirty. It’s worth it — you’ll dramatically boost your odds of achieving your goals by spending 5 minutes setting up benchmarks. My

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Evaluating Staff Performance, Redux

It’s the end of Q4 and leaders are once more pondering staff performance evaluations. Most people evaluate too little too late. Here’s how you can get way, way ahead of the curve for 2013. As I’ve mentioned before, you’ll make

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