How do you work with a direct report or colleague who has limitations on their ability to perform — shy, or nervous, or afraid to perform some of their job duties?It can be hard to respect another person’s reluctance to do something we find easy — I’…

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A client is wondering how to handle a key employee whose work is often sub-standard, and who — according to himself — is never at fault. Each time there’s an unsatisfied customer, it’s because the customer is unreasonable, or the tools didn’t work, o…

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To recap – we’ve visited Bob’s construction firm and analyzed its strengths and weaknesses. His people have good technical skills (construction, estimating) and poor communications practices. Weak points included data entry, and mis-communication duri…

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