Great article in Inc. Magazine about a highly profitable pizza restaurant chain and its owners’ ability to create big profits with low staff turnover in a business that’s typically the other way around. Read it here.
The lessons I take from it are:
1. Build Systems that
2. Enhance Trust and
3. Empower Workers while
4. Retaining Oversight.
Their relentless focus on culture, values, training, and execution are awesome. Anybody could do this, with any business. Most folks won’t.