CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? I interview Pamela Cournoyer, founder, CEO of Communicate with CLASS. Pamela addresses conflict in ways that maintain honor and respect for all. No paint-by-number, plug and play programs with Pamela, she is about real life, real people with divergent thoughts, pain thresholds, attitudes and levels of receptivity. This kind of work requires true people reading skills and nuanced compassion. Pamela offers management coaching, consulting and interventions for the unhappy campers in your organization. Pamela will relate several stories including from her time teaching conflict resolution in a hotbed of partisan conflict, Kosovo.