How to Use your New Virtual Assistant
CEO Kathy had just decided to hire a virtual assistant, Sissy. (I’m coaching Kathy.)
“I’m trying to get ready for my first meeting with her, and I’ve got so much she could help me with,” Kathy said.
“What does ‘so much’ mean?” I ask.
“Well, lots of administrative stuff,” Kathy said, her voice becoming uncertain.
“Can you give me three examples?” I ask.
Kathy is about to re-create the train wreck I had when I hired my first virtual assistant in 2008.
You can’t delegate things that are vague. And boy was I vague.
Thousands of dollars later, I had spent more time haggling with the oversees “virtual assistant” firm than it would have taken me to do the work myself. Their attempts to set appointments for me alienated my prospects. The spreadsheets they sent me were impossible to read. And I felt … lost … as I tried to describe what I needed.
Jump forward to a slightly smarter me.
“Kathy, here’s what you might try,” I say.
First: Use your assistant as an attentive listener.
It’s very common to want to hire an assistant when your head is swimming with too much work. However, even a psychic assistant who can “read minds and see around corners” can’t help you yet — because your head is swirling too much.
Here’s how to move rapidly to clarity.
First, tell your assistant to take notes and ask questions, and then start dumping out what’s in your head. (Use a digital audio recorder if you talk faster than he types.) No organizing (yet), no ordering or prioritizing. Just dump:
- The trip to be planned
- The proposal to be made
- The followup call you owe Fred
- The rattling sound in the front suspension of your car
- The billing change the client requested
- Everything else you think of, as it occurs to you
Now go through your calendar and look for more dangling issues. Appointments from last week that remind you of something you need to do. Anything. Everything. Just keep talking out loud. (Don’t be afraid to let silence stretch as you look for things.)
Now go through your executive notebook and look for more dangling issues and unfinished business. Keep talking out loud.
Now start at the left edge of your desk and look at each object (piece of paper, business card, whatever) you encounter. Does it involve an unfinished task? Say it out loud. Work your way from left to right across the work surface. Keep going until you run out of objects.
For a stack of 18 business cards you collected at a trade show, put a rubber band around them and treat them as one thing (for now). Don’t go crazy deep.
Second: Use your assistant as a typist, transcriptionist, and thinker.
Now, take a break and work on something, while your assistant types these up — in a spreadsheet — as a list of items to be resolved.
At first the spreadsheet will only have one column:
- Issue or Item (what you said out loud)
Now, ask your assistant to add these columns:
- Priority (from 1 = low to 5 = high)
- Topic Area (5-7 topics like ‘personal’ or ‘admin’ or ‘clients’)
- Immediate Next Step (leave blank for now)
- Who will do it? (You or your assistant or someone else)
- Context (more below)
Assistant: “This item just says ‘Mom.'”
You: “Ah, right, I’m taking my Mom out for her birthday. It’s next Thursday.”
A: “My guess is, Priority 5? And Area is ‘Personal’?”
Y: “Yes and yes.”
A: “Immediate next step – make a reservation?”
Y: “No… I want to scan a list of Ethiopian restaurants and pick one we haven’t been to before. Can you do that?”
A: (Good naturedly): “Of course. I’ll have the list to you by 5 PM tomorrow. Email OK?”
Y: “Yes. Context for the Next Step for this item is ‘Computer.’ So we’re done with this item. What’s next?”
The Importance of Context
Every To-Do list should have a ‘Context’ for the task (hat tip: David Allen) — this is the tool you will be using, or the place you need to be, or the person you need to be with, in order to do the task. Contexts are things like ‘Phone’ and ‘Computer’ and ‘Desk’ and ‘Assistant.’
It’s very powerful to sort your to-do list by Context, figure out your current context, and knock out half a dozen tasks quickly. It’s much easier to make 6 phone calls in a row than to jump between phone calls, emails, letter writing, and filing.
Congratulations. You and your new virtual assistant are now on the road to an excellent working relationship.