Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The …

Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read more »

Tagged with: , , , ,

Experience is mandatory. Learning is optional. Today’s headlines include the news that Washington State is legalizing the recreational sale of marijuana. How should a leader — or aspiring leader — handle such a potentially disruptive event? By learning from it. …

Selling Pot in Washington State, and How to Predict the Future by Journaling Read more »

Tagged with: , , ,