Year: 2014

Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more …

How to Create the Outline for a 25-Minute Talk Read More »

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Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The …

Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read More »

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Nearly every manager is good at some parts of their leadership role, and most are also a little shaky in one or two areas. Becoming a well rounded leader is well worth the effort, because it allows you to handle …

Pete Friedes on Becoming a Best Boss Read More »

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One of your must vulnerable — yet important — times as a leader is when you’re first starting. How might you come on board quickly and effectively, whether as a CEO or in any other role? I interviewed Mitch Pisik, …

Coming Aboard as a New CEO – with Mitch Pisik Read More »

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We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what …

Working in Sync – with Whit Mitchell Read More »

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A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just …

How to Give Daily Performance Feedback Read More »

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I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers …

How to Add Positivity to your Team Read More »

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I coach CEOs and business owners on “Becoming a Best Boss” — and a key skill is compassion. I was asked: “What are the ways that you can tell if you’re truly a compassionate person? What are the common traits?” The …

How to Tell if you are a Compassionate Boss Read More »

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In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT …

Is This Employee Right? (Re: the Employee is Always Right) Read More »

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To be a better leader — more able to mobilize others — you must get through to them. The best way to get through to someone is to truly listen. In order to listen deeply, according to Mark, we must …

Just Listen Again – an interview with Dr. Mark Goulston Read More »

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I interview Pete Friedes, author of “The 2R Manager” about Becoming a Best Boss. We discuss Relating and Requiring, the two behavior sets of effective managers — and how to learn your own style and improve. Learn your own default …

Pete Friedes on Becoming a Best Boss Read More »

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Experience is mandatory. Learning is optional. Today’s headlines include the news that Washington State is legalizing the recreational sale of marijuana. How should a leader — or aspiring leader — handle such a potentially disruptive event? By learning from it. …

Selling Pot in Washington State, and How to Predict the Future by Journaling Read More »

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Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held …

How to Not Be a Jerk Boss Read More »

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My client Mick has a friend he admires — Jo. They’re both solo professionals, both lawyers, with adjacent specialties. They refer work to each other and don’t compete directly. Jo is a monster of efficiency. When they compare results, Jo …

How to Ask your Efficient Friend for Help Read More »

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Today I got two more Linked In requests from fake personas — Robin Sages. Named after the 2010 experiment by Thomas Ryan, these are fake social media profiles designed to encourage linking and divulging valuable information. The version on Linked …

Social Media’s Next Era: Attack of the Robin Sages Read More »

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