Your Service Quality Journey and the 95 Method – with Tripp Babbitt


Most of what we call management consists of making it difficult for people to get their work done.
– Peter Drucker

I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The Service Cost Paradox.

We explored how a business owner or top leader can use the quality principles of W. Edwards Deming to re-think and re-create their business, with dramatic impact.

Get started on your service quality journey.


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