How to Use Kaizen
What should every CEO and business owner — and every manager — know about the continuous improvement method called “kaizen”? How can you use kaizen to cut costs, improve quality, and boost employee engagement and work satisfaction, all at once?
Mark has made Lean his career focus for nearly 20 years – starting with studying Dr. Deming’s work as an undergraduate engineering student at Northwestern University, then formally studying Lean in the classroom at Northwestern and as a master’s student at MIT, and then receiving extensive on-the-job mentoring and training.
Mark has led and participated in Lean transformations in manufacturing and healthcare organizations, and is the author of Lean for Hospitals, Healthcare Kaizen, and more.