Many teams are so “nice” that issues don’t get resolved — or even brought up.
A few teams are so “tough” that issues get brought up — and people’s feelings can get trampled, so some team members hold back.
Top performing teams are different. They have such high trust that they can fight like lions over the work, while being gentle as lambs with each other. Nobody fears bringing up whatever needs to be brought up. Problems get fixed without anybody being made ‘wrong’ — and individuals actively embrace their own accountability.
This is called Positive Team Conflict.
On this page you can learn how your teams can be top performing teams.
The following white papers and special reports are free to download. Most documents are in PDF format, and podcasts are in MP3 format, unless otherwise noted. Slides are in PPT format.
Handling Broken Promises with Integrity
(one page reference)
Primer on Virtual Teams (Claire Sookman and Tom Schulte) – article and 30 min. podcast
Deeper on Virtual Teams (John Bender and Peter Bye) – article and 30 min. podcast
Building Virtual Teams (John Bender) – John’s outline
Re-Building Virtual Teams (5 experts) – article and 90 min. podcast
Team Trust and Constructive Conflict – Sources
“Nice Teams Finish Last: The Secret to Unleashing Your Team’s Maximum Potential” by Brian Cole Miller
“Trust is Everything: Become the Leader Others will Follow” by Aneil and Karen Mishra
“Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively” by Tim Flanagan and Craig Runde
“The Speed of Trust” by Steven M.R. Covey
“Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy” by Michelle and Dennis Reina
“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Other Useful Sources
Silence Fails — the Five Crucial Conversations for Flawless Execution