Tag: b3l1

Becoming a Best Boss – Level One – “Know Thyself”
This is the level where we come to know the unchanging parts of ourselves and learn to manage the person we are. To manage oneself, one must first know oneself.

How to Track your Time and Priorities in 15 Minutes

To be an effective CEO or manager, you must know and control your time and priorities. This means you must track your time and priorities. You need to do it. And, you need the managers who report to you to also do

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How to Reflect in a Daily Journal

For the manager who wishes to become a Best Boss, there is no learning without reflection. Yet I sometimes find clients or potential clients who are unwilling or unable to reflect or journal. This inability prevents coaching and learning from

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How to Create the Outline for a 25-Minute Talk

Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more

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Your Service Quality Journey and the 95 Method – with Tripp Babbitt

Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The

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Selling Pot in Washington State, and How to Predict the Future by Journaling

Experience is mandatory. Learning is optional. Today’s headlines include the news that Washington State is legalizing the recreational sale of marijuana. How should a leader — or aspiring leader — handle such a potentially disruptive event? By learning from it.

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How to Not Be a Jerk Boss

Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held

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How to Ask your Efficient Friend for Help

My client Mick has a friend he admires — Jo. They’re both solo professionals, both lawyers, with adjacent specialties. They refer work to each other and don’t compete directly. Jo is a monster of efficiency. When they compare results, Jo

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Not Knowing Communication Styles can Sabotage your Work

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at

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Don’t Reorganize — Instead, Fix the Fundamentals

Portlanders will vote on the creation of a new water district in May, potentially wresting control of water from the City Council. In other words, a reorg. It’s not just voters who feel this urge, when frustrated by performance. Too

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Car Ignition Recalls and Lean Product Design

Auto recalls come and go. The current recall is for ignitions. Previously it was, I believe, floor mats. Next it’ll be turn signals, or perhaps fuzzy dice. (My tone here is light, however let’s not forget that faulty ignitions and

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Life Liberty and Property are the Future Present and Past

As I look at current events in Syria and Ukraine, and talk to young adults, I realize how fragile our freedoms are. Life Liberty and Property When our forebears spoke and wrote about “Life, Liberty and Property” they were really

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Flight 370 and Scenario Planning – How to Handle the Unexpected

As the world watched the unfolding mystery of Flight 370, and the seemingly inept response by various officials and agencies, the wise manager or leader should feel worried.  (The horrible mud-slide in Washington State is even closer to home, for

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Leader Bookshelf – Old and New

My mornings are best when I start them off reading something stimulating, challenging and enlightening. These are the books I couldn’t put down over the past few months. Each has an Amazon links, and many are available at your local

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State of Your Personal Union

This year’s State of the Union address holds many lessons for all leaders.  Here are three, and the actions I suggest for you. Know your Strengths and Weaknesses Know your Strategy Negotiate Dispassionately Know your Strengths and Weaknesses Peter Drucker

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How to Simplify Your Life

January needn’t be a time to make well intentioned promises to yourself that you soon break. (And most do get broken. According to a University of Scranton study published in the Journal of Clinical Psychology, 1/4 of resolutions only last a

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