Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The …

Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read more »

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Experience is mandatory. Learning is optional. Today’s headlines include the news that Washington State is legalizing the recreational sale of marijuana. How should a leader — or aspiring leader — handle such a potentially disruptive event? By learning from it. …

Selling Pot in Washington State, and How to Predict the Future by Journaling Read more »

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Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at …

Not Knowing Communication Styles can Sabotage your Work Read more »

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