Tag: b3l2

Books for Managing and Resolving Conflict at Work

A friend asks, “Hi Tom. What are your top favorite books or articles on conflict resolution at work?” As a leader, it’s your job to ensure conflict at work is constructive, not destructive. Conflict at work is good, when it’s conflict

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How to Handle a Toxic Project Leader

The question was, So I have participated in a lot of college voluntary groups, and in some of them the manager, (or community manager or whatever the title of the person who is trying to coordinate the team would be)

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How to Show Confidence

(326 words, approximately 2 minutes to read) The question was: I have been accomplishing quite a bit in my role and moving up the ranks quickly. I love my job and am proud of the work I do. Sometimes my

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Top Five Books for Leadership Mindset and Behaviors

Regarding Leadership Mindset and Behaviors — A colleague asks: “What are your top five (in order) leadership books, specifically, talking about mindset, behaviours and leadership culture? Not looking for systems or processes but the human side.” Great question. The greatest predictor

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Just Listen Again – an interview with Dr. Mark Goulston

To be a better leader — more able to mobilize others — you must get through to them. The best way to get through to someone is to truly listen. In order to listen deeply, according to Mark, we must

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How to Not Be a Jerk Boss

Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held

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Constructing Better Customer Experiences via Story

The other day, a service business attempted to give me free money. Halfway through the process, I decided I didn’t trust them. They lost me as a customer, probably forever. Here is an analysis of what went wrong, and how

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On Lying to the Boss

I was recently asked, how much do people lie to their bosses, and what can be done about it? I covered some of this in “Why the Boss is Always Wrong.” I’m a coach to CEOs, and the CEO of

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On being Firm

It’s better to be consistent than to be fair. (Especially if “fair” means some agonizing custom decision that’s decided at laboriously and at great length from first principles every time.  That turns every issue into a question, and every question

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How to Master a Sense of Overwhelm

My client Jean was overwhelmed. The big meeting was tomorrow, the stakes were high, and there was so much she didn’t know.  “My mind is racing, and I’m paralyzed,” she told me. “I can’t eat. I can’t prepare.  I don’t

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How to Rise Above Circumstances

Dave was in a bind. His top architects were all idle because his drafters were behind on their work.  Clients were going to get their plans late. Dave explained that his drafting department was a little short handed, and he

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How to be Less Demanding and More Effective

Jake is a terrific member of his fast-growing company’s senior leadership team. His boss Darcy, the owner, is a sweet lady with great personal skills. That complements Jake’s tough, task-oriented, ramrod approach. Odds are good Darcy will one day sell

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How to Listen to Complaints as a CEO

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried

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How to Ask for Help

Erik, CEO of a small technology firm, was in trouble.  His most time-consuming clients weren’t paying on time — one wasn’t paying at all.  His pipeline of new work was nearly empty. At the end of one day, when he

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How to Be Grateful

Steve was on the brink of being fired. At best, he would be stripped of his coveted management role and revert to being a staffer — as he had been for over a decade. It wasn’t clear if he would

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