Tag: b3l2

Three Steps to Writing a Perfect Thank You Note

Few things differentiate you more than the way you make other people feel when they interact with you. Many top CEOs and politicians make a point of writing personal notes to people who have done them favors. A short, hand-written,

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Self Talk Using the Right Words – with Ronald Kaufman – Feb 25,2012

We look at how using the right words can create positive impressions in ourselves and others, to achieve positive results. We’re always creating an impression in ourselves and others by how we communicate, its going to be positive or negative, r…

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CEO’s Guide to Optimism and Purpose – Susan Steinbrecher – Oct 21,2011

How can the CEO lead by example in creating the sense of optimism and purpose that companies need to thrive? Susan Steinbrecher tells us, drawing from her new book “KENSHO: A Modern Awakening.”Linked2Leadership | TomOnLeadership | CEO | Culture | Opti…

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Candid Feedback Saves a Life

I recently saved someone’s life by giving him really candid feedback. On a recent Wednesday night I was at my weekly Toastmasters meeting, giving the General Evaluation. We were 62 minutes into our 75 minute program, and my job was

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The Silent Cost of Incivility

Toxic incivility in the workplace is costing money, driving away the best employees — it’s even killing people. Don’t believe it? A recent study by VitalSmarts and the American Association of Critical-Care Nurses (AACN) found examples like these: A pharmacist

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You Need More Stress

You need more stress.  The good kind, not the bad kind.

Sadly, most people seem to make one of two mistakes.  Either they embrace the worst sort of toxic stress — dramatically reducing their work effectiveness and that of their people … or they mistakenly treat all stress as bad — denying themselves the growth and rewards of good stress.

CEOs fail here all the time.

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Dealing with Difficult People

CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? To find out, I interviewed Pamela Cournoyer, founder and CEO of Communicate with CLAS…

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Dealing with Difficult People – Dec 03,2010

CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? I interview Pamela Cournoyer, founder, CEO of Communicate with CLASS. Pamela addresse…

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Two Stories of Trust

Two stories of trust.Liz, a massage therapist, was asked by the new restauranteur who moved in up the block to give him some feedback during his “soft opening.” She gave honest constructive feedback, and he yelled at her. She went to her office and c…

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How do we Make it Safe to Admit Mistakes?

How can an organization create an environment where it’s safe for people to say ‘here’s the part I got wrong’ and ‘this was my mistake’ and otherwise speak honestly about what they can do, what they learned, how they personally contributed to the probl…

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CEO Stress and the Inner Game of Stress Reduction – Sep 24,2010

How can CEOs best reduce their stress load? I ask expert Noah Brockman, whose background is as eclectic as the man himself is brilliant – he has an MBA, is a student of Qigong, and has worked in legislative and campaign politics; international telecomm…

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Stress, Anxiety, and the CEO

When members of my CEO advisory panel ask “Am I the only one struggling with stress and anxiety?” I know it’s time to cover this topic yet again. This time my guest expert is Dr. Greg Eckel, a naturopath and licensed acupuncturist with ten years’ exper…

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Stress, Anxiety, and the CEO – Sep 17,2010

When members of my CEO advisory panel ask “Am I the only one struggling with stress and anxiety?” I know it’s time to cover this topic yet again. This time my guest expert is Dr. Greg Eckel, a naturopath and licensed acupuncturist with ten years’ exper…

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A Superior Four-Letter Word

When you can step away from “I didn’t get what I wanted/expected and I find that frustrating” and instead embrace “I didn’t get what I wanted/expected and I find that interesting” — you’ve got the right attitude to dump your stress and have happi…

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Economic Value of Trust

Organizations with high trust (Watts and Wyatt study) have a three times higher return to shareholders than those with low trust.Organizations that make the “best places to work” list — the score of which is 60% based on trust — return four times the…

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