Tag: b3l3

How to Best Include People in Decisions

Tim walked out of his team’s weekly meeting in a daze. It was supposed to be a routine meeting. It turned into a debacle. Five minutes in, Susie had hijacked the meeting to blurt out a litany of complaints she

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How to Get More from a Staff Member

Whether you’re a CEO or a front line manager, you should always be trying to get more out of the people who report to you. (As a worker, you should always be looking for ways to contribute more and increase

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Smarter Hiring and Work, Life, Family

It is surprisingly easy to out-compete other firms in hiring top people. You just need to think differently. Most hiring managers unconsciously build a ‘box’ of expectations that unintentionally omits large numbers of qualified applicants. These expectations can include: Full

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Mandatory Corporate Fun

I was asked, “Some employees resent ‘forced fun’ outings. Is there a better way to help team members connect? What are some examples of innovative ideas for teams to connect?” If you really want your team members to connect, there

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Write a Perfect Thank-You Note, Again

One of my most popular articles is “Three Steps to Writing a Perfect Thank You Note“. If you already write thank-you notes regularly, it’s a great reminder of the basics. For the rest of us who don’t, it provides a

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How to Harness Visual Leadership

Smart people in a hurry become stupid. (Or at least act stupidly. My work with busy executive teams tells me that this phenomenon is universal — and I see it in myself daily.) When we need our busy co-workers and

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Why your Employee is Always Right

I learned a lot about humans from studying pigeons. It was 1985 and I worked at Professor Israel Goldiamond’s behaviorism lab at the University of Chicago. (And yes, pigeons are a lot different from people.) The biggest thing Professor G.

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Evaluating Staff Performance, Redux

It’s the end of Q4 and leaders are once more pondering staff performance evaluations. Most people evaluate too little too late. Here’s how you can get way, way ahead of the curve for 2013. As I’ve mentioned before, you’ll make

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How to Pick Good Metrics

For every leader who loves numbers, there is a skeptic. They both have points — without measures, we cannot tell how we are doing, yet many metrics seem arbitrary or measure the wrong thing.  Meanwhile, often the right goals seem

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How to Manage your Boss

My friend Michelle has been thrust into a no-win situation at work.  She asked me how to best “manage up” — i.e. how to manage her boss — to salvage the situation.  Here’s what to do and what not to

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Master the Four Stories of Transcending Conflict

My friend Les was at odds with his church, and their mutual disagreement was heading for a big, ugly showdown at the annual leadership election.  Everyone’s passions were high, and neither side was listening to the other — I became

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Build Trust by Setting Expectations

If you’re normal, the biggest opportunity your team faces is trusting each other even more. Until they can say anything to each other, and everybody can listen open-mindedly and never ever take offense – until you build your team up

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Improving Group Energy – with Jackie Barretta – Jan 08,2012

How can leaders improve the energies and cultures of their groups? Jackie Barretta has had a 28-year history as a successful senior executive in Fortune 500 companies and Big Four consulting firms. Almost a year ago, she left her executive position to…

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Mentoring for Competitive Advantage – Dec 15,2011

Mentoring is the sort of soft activity often pushed aside for “more important” things — yet a modest commitment to mentoring can have big impacts across an organization — impacts that have huge bottom line impacts, like retaining senior staff, incre…

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Pernsteiner’s Folly

For two and a half years, the University of Oregon had an unusually high performing president. Under his leadership. the previously sleepy and mediocre school came alive. Donations began to flow in faster. Decisions got made quickly. Things started to

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