Tag: commitment

The other day, a service business attempted to give me free money. Halfway through the process, I decided I didn’t trust them. They lost me as a customer, probably forever. Here is an analysis of what went wrong, and how …

Constructing Better Customer Experiences via Story Read More »

Tagged with: , ,

Just had a client ask about how to best handle a nagging problem — his people were loose and lax about keeping internal promises and hitting internal deadlines. I say “nagging problem” because it was bugging him, and he’d tried nagging his people — …

Tagged with: , , , ,
Secured By miniOrange

By continuing to use the site, including clicking on navigation links, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.