Tag: communication

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Tiny teams can work fine for years with purely informal communication — called “mutual adjustment.” This is shown when two friends wash dishes …

How to Create Team Harmony with an Email Protocol Read More »

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The question was, So I have participated in a lot of college voluntary groups, and in some of them the manager, (or community manager or whatever the title of the person who is trying to coordinate the team would be) …

How to Handle a Toxic Project Leader Read More »

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“Why should I talk to each of my people differently?” fumed Chris. “Shouldn’t I be treating them all the same?” Yes and no. As a manager, you’ll be more effective when you adapt yourself to the thinking and communication styles of each …

Manager as Universal Adapter – How to Adapt to Different Communication Styles Read More »

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Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more …

How to Create the Outline for a 25-Minute Talk Read More »

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Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at …

Not Knowing Communication Styles can Sabotage your Work Read More »

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Tim walked out of his team’s weekly meeting in a daze. It was supposed to be a routine meeting. It turned into a debacle. Five minutes in, Susie had hijacked the meeting to blurt out a litany of complaints she …

How to Best Include People in Decisions Read More »

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I always hear how much meetings suck.  (If you lead meetings, you’ll find detailed guidance on making your meetings better here, here, and here.) But what if you’re not leading the meeting — what if you’re just suffering through it? …

How to Participate in a Meeting Read More »

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The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried …

How to Listen to Complaints as a CEO Read More »

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Steve was on the brink of being fired. At best, he would be stripped of his coveted management role and revert to being a staffer — as he had been for over a decade. It wasn’t clear if he would …

How to Be Grateful Read More »

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The most absurd reason we offer for not being candid, blunt, or “honest” is because we want to spare the other person’s feelings. No, we shy away from candor because we are afraid for ourselves. We say “If I tell him the truth in a candid way, he will…

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