Tag: conflict

A friend asks, “Hi Tom. What are your top favorite books or articles on conflict resolution at work?” As a leader, it’s your job to ensure conflict at work is constructive, not destructive. Conflict at work is good, when it’s conflict …

Books for Managing and Resolving Conflict at Work Read More »

Tagged with: , , , ,

George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Tiny teams can work fine for years with purely informal communication — called “mutual adjustment.” This is shown when two friends wash dishes …

How to Create Team Harmony with an Email Protocol Read More »

Tagged with: , , ,

In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT …

Is This Employee Right? (Re: the Employee is Always Right) Read More »

Tagged with: , , , ,

Jim walked out of a recent meeting with his promising, smart new teammate, Jill, seething with frustration. “I can’t tell which Jill will show up — Jeckyll or Hyde,” he spluttered to his coach. Jim’s gestures were sharp, fast slashes at …

Not Knowing Communication Styles can Sabotage your Work Read More »

Tagged with: , , , , , , , ,

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster     Find Additional Business Podcasts with Tom on Leadership on BlogTalkRadio There are crucial moments when leadership is most needed. Learn a fresh perspective on …

Step Up and Lead in Six Moments that Matter – an interview with Colm Foster Read More »

Tagged with: , , ,

Your company can start to become a best place to work with two simple improvements. These two fixes, research for the Oregon Best Places to Work award shows, have the greatest impact on workers’ job satisfaction. Have a Purpose Employees at …

Two Ways to Become a Best Place to Work Read More »

Tagged with: , , , ,

“Are you ready to be a transference object?” Fred hesitated.  The coffee shop seemed to become dead silent. One week earlier, Fred had been offered a dream job, as part time CEO of a startup, working for a proven star …

Why the Boss is Always Wrong Read More »

Tagged with: , , , ,

My friend Les was at odds with his church, and their mutual disagreement was heading for a big, ugly showdown at the annual leadership election.  Everyone’s passions were high, and neither side was listening to the other — I became …

Master the Four Stories of Transcending Conflict Read More »

Tagged with: , , ,

Peter Bregman offers good advice on how to respond to an emotional outburst, whether at work or in other areas of our lives. Great advice – reminds me of the excellent book “Just Listen” by Mark Goulston MD.

Tagged with: , , , ,

If you’re normal, the biggest opportunity your team faces is trusting each other even more. Until they can say anything to each other, and everybody can listen open-mindedly and never ever take offense – until you build your team up …

Build Trust by Setting Expectations Read More »

Tagged with: , , ,

“Aren’t I coddling him?” asks Sara, my client.  I’m coaching her on handling her emotionally explosive subordinate, Joan, who a week earlier had erupted in a fit of yelling, then had dropped her ID card on Sara’s desk and gone home. …

Leading isn’t Coddling – How to Manage Someone who Can’t say “No” Read More »

Tagged with: , , , , ,

Five Steps toward better Negotiation – we revisit this topic with expert Karen OKeefe. OKeefe spent 20 years negotiating logistics contracts in one of the most competitive industries, and brings her experience to us – including how to prepare for a ne…

Tagged with: , , ,

CEOs have to deal with difficult people all the time — and sometimes they themselves are the difficult ones. What are some proven ways to deal with difficult people? To find out, I interviewed Pamela Cournoyer, founder and CEO of Communicate with CLAS…

Tagged with: , , , ,

Think your team is great because you all get along so well?  It could be a sign your team is under-performing.As Brian Cole Miller describes in his new book Nice Teams Finish Last, niceness is often a cover for fear of straight talk, for low trust…

Tagged with: , , , ,

In fencing, there is a maneuver called “the thrust of two widows” — where the fencers both lunge, neither blocks, and they each succeed in killing the other one. It’s generally considered something of a failure. Fencing students are warned against it…

Tagged with: , , , , ,

By continuing to use the site, including clicking on navigation links, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close