Tag: fear

Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The …

Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read More »

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When is anger okay in the work place? Never. Anger is so seldom acceptable — it’s so rare for it to be non-harmful — that I start by saying it’s never okay. Contrary to my counterpart at NURA, who suggests …

When is Anger Okay in the Work Place? Read More »

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Peter Bregman offers good advice on how to respond to an emotional outburst, whether at work or in other areas of our lives. Great advice – reminds me of the excellent book “Just Listen” by Mark Goulston MD.

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I recently saved someone’s life by giving him really candid feedback. On a recent Wednesday night I was at my weekly Toastmasters meeting, giving the General Evaluation. We were 62 minutes into our 75 minute program, and my job was …

Candid Feedback Saves a Life Read More »

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Fear is the biggest drag on productivity in most companies.  Even a tiny amount can stifle communication and slow down work.  Most often it’s the boss’ fault.  And most bosses are in denial about it. In coaching a newer C-level …

Fear, Openness and the “I Can Fire You” Effect Read More »

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