Tag: feedback

A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just …

How to Give Daily Performance Feedback Read More »

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One of my most popular articles is “Three Steps to Writing a Perfect Thank You Note“. If you already write thank-you notes regularly, it’s a great reminder of the basics. For the rest of us who don’t, it provides a …

Write a Perfect Thank-You Note, Again Read More »

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“Are you ready to be a transference object?” Fred hesitated.  The coffee shop seemed to become dead silent. One week earlier, Fred had been offered a dream job, as part time CEO of a startup, working for a proven star …

Why the Boss is Always Wrong Read More »

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It’s the end of Q4 and leaders are once more pondering staff performance evaluations. Most people evaluate too little too late. Here’s how you can get way, way ahead of the curve for 2013. As I’ve mentioned before, you’ll make …

Evaluating Staff Performance, Redux Read More »

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Few things differentiate you more than the way you make other people feel when they interact with you. Many top CEOs and politicians make a point of writing personal notes to people who have done them favors. A short, hand-written, …

Three Steps to Writing a Perfect Thank You Note Read More »

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“Aren’t I coddling him?” asks Sara, my client.  I’m coaching her on handling her emotionally explosive subordinate, Joan, who a week earlier had erupted in a fit of yelling, then had dropped her ID card on Sara’s desk and gone home. …

Leading isn’t Coddling – How to Manage Someone who Can’t say “No” Read More »

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One of the CEO’s deliverables is creating a Culture. One way to strongly influence that culture is by the example the CEO creates when she sets goals — for herself or others. Here’s how to set goals even better than …

Goal Setting for CEOs – beyond SMART and HARD Read More »

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Managers are far more powerful than they realize, at affecting the performance of the people who work for and with them. New research by Toms guests, Teresa Amabile and Steven Kramer, lay out three specific types of things we can do to boost performan…

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I recently saved someone’s life by giving him really candid feedback. On a recent Wednesday night I was at my weekly Toastmasters meeting, giving the General Evaluation. We were 62 minutes into our 75 minute program, and my job was …

Candid Feedback Saves a Life Read More »

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The most absurd reason we offer for not being candid, blunt, or “honest” is because we want to spare the other person’s feelings. No, we shy away from candor because we are afraid for ourselves. We say “If I tell him the truth in a candid way, he will…

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It’s the end of Q1 and my clients are once more asking about staff performance evaluations.For some, it’s the 2009 evaluation that’s late.  For others, it’s a quarterly review that’s on time.  And for others, it’s being triggered by a recent …

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