We lead change, and manage complexity. Leading and managing, then, are complementary activities. Change involves fear. Leaders help us deal with fear. LeadingManaging DirectionCreate a Vision; Craft a StrategyBudgeting; PlanningRiskChoose which risks to takeMitigate and manage risksClarityAligning PeopleOrganizing; StaffingDesireMotivating PeopleControlling …

Leading and Managing Read more »

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Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The …

Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read more »

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