Tag: TEAM

Tools for developing a vibrant, productive & cohesive working team

The term “succession plan” must sound daunting, based on how few people make them. Here’s a quick way to make a perfectly adequate succession plan for your entire organization in about 15 minutes (per manager). The Three Steps to Simple …

How to Do Simple Succession Planning Read More »

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Most of us who manage people, will have people problems. Yet most of the things we identify as “people problems” are not. They’re systems problems. Here are the five systems problems you must address in order to eliminate people problems. …

How to Eliminate People Problems Read More »

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We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what …

Working in Sync – with Whit Mitchell Read More »

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A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just …

How to Give Daily Performance Feedback Read More »

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I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers …

How to Add Positivity to your Team Read More »

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In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT …

Is This Employee Right? (Re: the Employee is Always Right) Read More »

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I interview Pete Friedes, author of “The 2R Manager” about Becoming a Best Boss. We discuss Relating and Requiring, the two behavior sets of effective managers — and how to learn your own style and improve. Learn your own default …

Pete Friedes on Becoming a Best Boss Read More »

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Here’s how to help your staff solve their own problems. At a recent talk to HR Directors, I asked if they saw leaders trying to solve every problem, instead of delegating to and empowering staff. Every head nodded. Every single …

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What if being in chaos was optional? What if crisis, or chaos, or “firefighting,” or feeling behind schedule, behind the press of constantly emerging problems, could be stopped? It can.  It’s simple.  It’s not easy.  Here are your three steps …

Out of Crisis – Stop Fighting Fires Read More »

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Tim walked out of his team’s weekly meeting in a daze. It was supposed to be a routine meeting. It turned into a debacle. Five minutes in, Susie had hijacked the meeting to blurt out a litany of complaints she …

How to Best Include People in Decisions Read More »

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Whether you’re a CEO or a front line manager, you should always be trying to get more out of the people who report to you. (As a worker, you should always be looking for ways to contribute more and increase …

How to Get More from a Staff Member Read More »

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I was asked, “Some employees resent ‘forced fun’ outings. Is there a better way to help team members connect? What are some examples of innovative ideas for teams to connect?” If you really want your team members to connect, there …

Mandatory Corporate Fun Read More »

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Paula and her boss Sue were driving each other nuts.  (As their coach I got to see it up close.) Paula needed to hire more staff.  Her “reasonable” proposal got “shot down” by Sue, who sent it back with a …

Six Steps to Solving a Problem Read More »

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Smart people in a hurry become stupid. (Or at least act stupidly. My work with busy executive teams tells me that this phenomenon is universal — and I see it in myself daily.) When we need our busy co-workers and …

How to Harness Visual Leadership Read More »

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When is anger okay in the work place? Never. Anger is so seldom acceptable — it’s so rare for it to be non-harmful — that I start by saying it’s never okay. Contrary to my counterpart at NURA, who suggests …

When is Anger Okay in the Work Place? Read More »

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