Tag: trust

I interviewed John Blakey, author of The Trusted Executive: Nine Leadership Habits that Inspire Results, Relationships and Reputation. This book is now my #1 favorite resource for building trust — and building trust is at the heart of Stage Three, “Inspire …

How to Become a Trusted Executive Read More »

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(Originally posted at Quora.com under What makes someone a great manager?) The truly great manager or supervisor — someone I call a “Best Boss” — will achieve two simultaneous goals: They will make you feel emotionally safe. They will push you to …

What Makes Someone a Great Manager? Read More »

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The other day, a service business attempted to give me free money. Halfway through the process, I decided I didn’t trust them. They lost me as a customer, probably forever. Here is an analysis of what went wrong, and how …

Constructing Better Customer Experiences via Story Read More »

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I was asked, “Some employees resent ‘forced fun’ outings. Is there a better way to help team members connect? What are some examples of innovative ideas for teams to connect?” If you really want your team members to connect, there …

Mandatory Corporate Fun Read More »

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I was recently asked, how much do people lie to their bosses, and what can be done about it? I covered some of this in “Why the Boss is Always Wrong.” I’m a coach to CEOs, and the CEO of …

On Lying to the Boss Read More »

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One of my most popular articles is “Three Steps to Writing a Perfect Thank You Note“. If you already write thank-you notes regularly, it’s a great reminder of the basics. For the rest of us who don’t, it provides a …

Write a Perfect Thank-You Note, Again Read More »

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If you’re normal, the biggest opportunity your team faces is trusting each other even more. Until they can say anything to each other, and everybody can listen open-mindedly and never ever take offense – until you build your team up …

Build Trust by Setting Expectations Read More »

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For two and a half years, the University of Oregon had an unusually high performing president. Under his leadership. the previously sleepy and mediocre school came alive. Donations began to flow in faster. Decisions got made quickly. Things started to …

Pernsteiner’s Folly Read More »

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Absolute honesty is more than a good idea or even a great goal — its the only way to achieve the highest levels of organizational effectiveness. Former Intel HR honcho Bob Phillips shares his Six Steps for creating Absolute Honesty in the workplace.L…

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We need more trust in the workplace.

According to data collected by Stephen M R Covey, high trust teams and companies out-perform their low trust competitors by 4 to 1. High trust, in addition to being more profitable, is also less stressful and more fun. Here’s one thing you can do immediately to start raising trust levels in your own immediate circle at work — with the humble job description.

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Fear is the biggest drag on productivity in most companies.  Even a tiny amount can stifle communication and slow down work.  Most often it’s the boss’ fault.  And most bosses are in denial about it. In coaching a newer C-level …

Fear, Openness and the “I Can Fire You” Effect Read More »

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Most meetings suck. Yours can suck way less. Here are 5 structural elements that will make your meetings fast, fascinating, and effective — and how to implement each one.

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[Update: this article also appears on the Oregon Business Magazine website.]Preparing for my recent speech to the Portland chapter of the Society for Information Management, I discovered that their burning question was this: how can CIOs (the bulk of …

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The most absurd reason we offer for not being candid, blunt, or “honest” is because we want to spare the other person’s feelings. No, we shy away from candor because we are afraid for ourselves. We say “If I tell him the truth in a candid way, he will…

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How can you create more effective virtual teams?  I asked Claire Sookman of Virtual Team Builders, who has been studying and teaching virtual teams for ten years, and Tom Schulte of Recalibrate Professional Development, and the creator o…

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