Positive Team Conflict

Many teams are so “nice” that issues don’t get resolved — or even brought up.

A few teams are so “tough” that issues get brought up — and people’s feelings can get trampled, so some team members hold back.

Top performing teams are different.  They have such high trust that they can fight like lions over the work, while being gentle as lambs with each other.  Nobody fears bringing up whatever needs to be brought up.  Problems get fixed without anybody being made ‘wrong’ — and individuals actively embrace their own accountability.

This is called Positive Team Conflict.

On this page you can learn how your teams can be top performing teams.

The following white papers and special reports are free to download.  Most documents are in PDF format, and podcasts are in MP3 format, unless otherwise noted. Slides are in PPT format.

Gentle Confrontation, 20-Nov-2012 at PMI-Portland
(Live Audio Recording MP3, Powerpoint slides)

Team Trust and Constructive Conflict
(one page reference, Powerpoint slides, Powerpoint handout)


Handling Broken Promises with Integrity
(one page reference)

Resource Pack for Leaders of Virtual Teams

Primer on Virtual Teams (Claire Sookman and Tom Schulte) – article and 30 min. podcast
Deeper on Virtual Teams (John Bender and Peter Bye) – article and 30 min. podcast
Building Virtual Teams (John Bender) – John’s outline
Re-Building Virtual Teams (5 experts) – article and 90 min. podcast

Team Trust and Constructive Conflict – Sources
Nice Teams Finish Last: The Secret to Unleashing Your Team’s Maximum Potential” by Brian Cole Miller
Trust is Everything: Become the Leader Others will Follow” by Aneil and Karen Mishra
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively” by Tim Flanagan and Craig Runde
The Speed of Trust” by Steven M.R. Covey
Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy” by Michelle and Dennis Reina
Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Other Useful Sources

Silence Fails — the Five Crucial Conversations for Flawless Execution

Crucial Conversations